Privacy Policy

We take your privacy seriously. This policy explains what data we collect, why we collect it, how we use it, and how we keep it safe. It’s written in plain English — because nobody likes wading through unnecessary jargon.

Who We Are

Fly Stansted Taxis is operated by SBS Private Hire Limited, a licensed Private Hire Operator. Our registered office is 71-75 SHELTON STREET, COVENT GARDEN, LONDON, WC2H 9JQ. In this policy, “we”, “our” and “us” refer to SBS Private Hire Limited, trading as Fly Stansted Taxis.

1. Information We Collect

We only collect the information needed to provide our services and keep them running smoothly.

  • • Contact details — your name, email, and phone number, so we can confirm and manage your booking.
  • • Journey details — pickup and drop-off points, flight numbers, dates and times, to make sure your driver’s on time.
  • • Payment details — processed securely through our payment provider; we never store your full card information.
  • • Website usage data — things like your IP address, device type, and how you found our site, collected through Google Analytics to help us improve our website.
  • • Correspondence — emails, messages, or phone calls you send us, so we can reply and keep a record if needed.

We never sell or rent your information, ever.

2. How We Use Your Data

We use your personal data to:

  • • Process and manage your booking.
  • • Contact you about your journey or any updates.
  • • Improve our website and service (through anonymous analytics).
  • • Comply with our legal and licensing obligations as a Private Hire Operator.

The legal basis for processing your data is usually to fulfil a contract (providing your journey), or for legitimate business interests such as improving our services.

3. Sharing Your Data

We only share your data when it’s necessary to deliver your service — for example:

  • • With your allocated driver (so they know who and where to collect).
  • • With trusted third-party processors, such as our payment provider or booking platform, who comply with strict data protection laws.

We never share or sell your information to marketers or unrelated companies.

4. Data Storage & Security

Your data is stored securely using modern encryption and access controls. Payment details are processed by secure third-party providers and are not stored by us.

We retain information only as long as necessary for legal, tax, or operational reasons:

  • • Journey & booking records: kept for up to 12 months to meet licensing requirements.
  • • Invoices & payment data: retained for up to 6 years to comply with tax regulations.
  • • Customer communications: kept for up to 18 months to assist with queries or complaints.
  • • Analytics data: stored anonymously and used only to improve website performance.

When no longer needed, all personal data is securely deleted or anonymised.

5. Your Rights

You have several rights under UK GDPR:

  • • The right to access a copy of your data.
  • • The right to correct inaccurate information.
  • • The right to request deletion of your data (unless we’re legally required to keep it).
  • • The right to object to or restrict certain uses of your data.
  • • The right to withdraw consent at any time (where applicable).

To make a request, simply email us at info@flystanstedtaxis.com and we’ll respond within 30 days.

6. Cookies & Analytics

Our website uses cookies and Google Analytics to help us understand how visitors use our site. This data is anonymous and helps us improve our website experience. You can disable cookies in your browser at any time if you prefer.

7. Updates to This Policy

We occasionally update this privacy policy to reflect new regulations or improvements to how we handle data. The latest version will always be available on our website, with the “last updated” date below.

Last updated: October 2025

For any questions about this policy or your data, please contact us at info@flystanstedtaxis.com.